Privacy Policy

1. Introduction

AlumniSpark LLC (“AlumniSpark,” “we,” “us,” or “our”) is committed to protecting the privacy of our users and their alumni communities. This Privacy Policy explains how we collect, use, disclose, and safeguard information through our platform, website, and services (collectively, the “Services”).

2. Information We Collect

2.1 Institution Information

• Institution name and contact details
• Billing and payment information
• Administrative user accounts
• Technical integration details

2.2 Alumni Information

Through our institutional clients, we may collect:

• Names and contact information
• Educational history
• Professional information
• Event participation and engagement data
• Communication preferences
• Giving history and preferences
• Survey responses and feedback

2.3 Automatically Collected Information

• Log data and analytics
• Device information
• Usage patterns and preferences
• IP addresses and location data
• Browser type and settings
• Session duration and interactions

3. How We Use Information

3.1 Core Service Delivery

• Providing and maintaining the Services
• Processing and completing transactions
• Facilitating alumni engagement and communications
• Managing events and registrations
• Supporting fundraising and advancement activities

3.2 Platform Improvement

• Analyzing usage patterns and trends
• Developing new features
• Improving user experience
• Training and refining AI models
• Generating aggregated insights

3.3 Communication

• Service updates and announcements
• Technical support
• Educational content and best practices
• Product newsletters and updates
• Marketing communications (with consent)

4. Data Storage and Security

4.1 Data Storage

• Industry-standard encryption at rest and in transit
• Regular backup procedures
• Geographic data residency options
• Retention policies aligned with institutional requirements

4.2 Security Measures

• Regular security audits
• Access controls and authentication
• Monitoring and threat detection
• Incident response procedures
• Employee security training

5. Data Sharing and Disclosure

5.1 With Institutions

• Full access to institution’s own data
• Analytics and engagement insights
• Export capabilities
• Admin activity logs

5.2 With Service Providers

• Cloud hosting providers
• Payment processors
• Analytics services
• Customer support tools
• All under strict data protection agreements

5.3 Legal Requirements

• In response to valid legal requests
• To protect rights and safety
• To prevent fraud or abuse
• To comply with legal obligations

6. AI and Machine Learning

6.1 Data Usage for AI

• How we use data to train AI models
• Aggregation and anonymization procedures
• Model improvement processes
• Opt-out options

6.2 AI Privacy Safeguards

• Data minimization principles
• Bias prevention measures
• Regular algorithmic audits
• Transparency in AI decisions

7. User Rights and Choices

7.1 Institution Rights

• Data export and portability
• Account information updates
• Communication preferences
• Service configuration options

7.2 Alumni Rights

• Access to personal information
• Correction of inaccurate data
• Communication preferences
• Right to be forgotten (where applicable)

8. International Data Transfers

• GDPR compliance measures
• Data transfer mechanisms
• International privacy standards
• Cross-border data protection

9. Children’s Privacy

• Age restrictions
• No intentional collection of children’s data
• Deletion procedures if discovered
• Parental consent requirements

10. Updates to Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on our website
• Sending an email to institutional administrators
• Providing in-platform notifications
• 30-day notice for material changes

11. Additional Rights and Protections

11.1 California Residents (CCPA)

• Right to know
• Right to delete
• Right to opt-out
• Non-discrimination rights

11.2 European Residents (GDPR)

• Legal basis for processing
• Data subject rights
• Cross-border transfer protections
• Right to lodge complaints

12. Data Retention

• Standard retention periods
• Institutional customization options
• Archival procedures
• Secure deletion practices

13. Contact Information

For privacy-related inquiries:

AlumniSpark LLC 1021 E Lincolnway Suite #7326 Cheyenne, Wyoming 82001 Email: [email protected]

Data Protection Officer: [email protected]

14. Compliance and Certifications

• SOC 2 Type II
• GDPR compliance
• CCPA compliance
• Regular third-party audits
• Industry standard certifications

15. Platform-Specific Privacy Features

15.1 Mobile Applications

• Device permissions
• Local storage practices
• Push notification privacy
• Location services usage

15.2 Web Platform

• Cookie policies
• Local storage usage
• Third-party integrations
• Tracking technologies

---

This Privacy Policy was last updated on November 30, 2024. By using AlumniSpark’s Services, you acknowledge that you have read and understood this Privacy Policy.